GV cancellation policy

Habitat for Humanity Japan (Habitat Japan) defines the policy for overseas building volunteer program (GV: Global Village program) regarding the cancellation fee and the refund for both cancellation after an application and after a program starts as follows. 。

1. If a team must cancel GV due to its own reason…

Regardless of the timing, Habitat Japan cannot refund the slot reservation fee of JPY150,000 per team.

a. Cancellation 45-31 days prior to departure:
It will cause JPY10,000 per person as cancellation fee, in addition to the JPY 150,000 per team.

b. Cancellation within 30 days of departure:
Habitat Japan cannot refund any cost other than insurance fee. In case of changing country to stay, Habitat Japan cannot refund the initial fee of JPY 150,000. If you choose to work in another country, it causes you to pay another reservation fee of JPY 150,000.

c. Cancellation made after departure:
Habitat Japan cannot refund any cost including insurance fee

<<Cancellation fees due to team’s own reason>>

Cancellation Date	Counting back from the Departure Date			After Departure
	more than 46 days	45-31days	within 30 days
Cancellation Fee	Reservation fee of JPY 150,000	JPY 150,000 + JPY 10,000 per person	any cost other than insurance fee	any cost including insurance fee

 

2. If an individual volunteer must cancel GV due to its own reason…

a. Cancellation 45-31 days prior to departure:
It causes JPY 10,000 per person as cancellation fee.

b. Cancellation within 30 days of departure:
HFH Japan cannot refund any cost other than insurance fee.

c. Cancellation made after departure:
HFH Japan cannot refund any cost including insurance fee

<<Cancellation fees due to participant’s own reason>>

Cancellation Date	Counting back from the Departure Date			After Departure
	more than 46 days	45-31days	within 30 days
Cancellation Fee	None	JPY 10,000 per person	any cost other than insurance fee	any cost including insurance fee

 

3．In case of force majeure

In case the GV program in the hosting location becomes difficult due to unavoidable problems or accidents (such as worsening of security situation, natural disaster, or evacuation call because of such reasons), Habitat for Humanity will ask the team to choose one of the following options:

<Before Departure>
a. Change the location (incl. another country) with the same trip date
b. Change the trip date in the same location
c. Cancel the trip itself
・All the fee except for JPY 150,000 of reservation fee will be refunded.

<After Departure>
d. Change the location within the same country with the same trip date
e. Suspend the program
・JPY 150,000 of reservation fee will not be refunded. For participation fee, the fee for the days after suspension will be refunded on a per diem basis.
・For insurance fee, the fee for the days after suspension will be refunded on a per diem basis.

4. HABITAT FOR HUMANITY needs to cancel…

In case it becomes difficult to work in a planned hosting location mainly due to Habitat for Humanity’s reason, Habitat for Humanity will ask the team to choose one of the following options:

<Before Departure>
a. Change the location (incl. another country) with the same trip date
b. Change the trip date in the same location
c. Cancel the trip itself
・All the fee including JPY 150,000 of reservation fee will be refunded

<After Departure>
d. Change the location within the same country with the same trip date
e. Suspend the program
・For all the participation fee including JPY 150,000 of reservation fee, the fee for the days after suspension will be refunded on a per diem basis.
・For the insurance fee, the fee for the days after suspension will be refunded on a per diem basis.

 

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【Important Notice】
＊Please understand that Habitat for Humanity will be responsible for the judgment to decide if it is difficult to implement GV at a hosting location, and that Habitat for Humanity cannot be responsible for any damage or loss caused by a cancellation.
＊The date of the departure is based on the planned departure time of the flight from Japan.
＊Please note to refer to the travel agent for terms and conditions regarding the travel expense (air fare, accommodation fee, etc.) related to the program participation.
＊HFH Japan will utilize the cancellation fee paid based on this policy for the housing support program which HFH Japan carries out.

【Applicable on or after 1 April 2014】