GV cancellation policy

Habitat for Humanity Japan (Habitat Japan)'s policy for Global Village program cancellation fees are as follows:

1. Cancelling a GV team due to personal circumstances

a. Cancellation 45-31 days prior to departure:
¥10,000 cancellation fee per person (not including ¥150,000 team reservation fee)

b. Cancellation within 30 days of departure:
Habitat Japan cannot refund any cost other than the insurance fee.

c. Cancellation made after departure:
Habitat Japan cannot refund any cost, including the insurance fee

Regardless of timing, Habitat Japan can NOT refund the ¥150,000 team reservation fee.

In the case of changing a destination country, Habitat Japan cannot refund the initial fee of ¥150,000. If you choose to work in another country after making a reservation, you must pay another reservation fee of ¥150,000

<<Cancellation fees due to team’s own reason>>

Cancellation Date	Counting back from the Departure Date			After Departure
Cancellation Date	more than 46 days	45-31 days	within 30 days	After Departure
Cancellation Fee	Reservation fee of ¥150,000	¥150,000 reservation fee + ¥10,000 per person	All costs excluding insurance, emergency fund, sustainability fund.	All costs including insurance, emergency fund, sustainability fund.

2. If an individual volunteer must cancel GV due to its own reason…

a. Cancellation 45-31 days prior to departure:
¥10,000 cancellation fee per person

b. Cancellation within 30 days of departure:
Habitat Japan cannot refund any cost other than insurance fee and emergency fund.

c. Cancellation made after departure:
Habitat Japan cannot refund any cost including insurance fee and emergency fund.

<<Cancellation fees due to participant’s own reason>>

Cancellation Date	Counting back from the Departure Date			After Departure
Cancellation Date	more than 46 days	45-31 days	within 30 days	After Departure
Cancellation Fee	None	¥10,000 per person	All costs excluding insurance, emergency funds, and sustainability fund.	All costs including insurance, emergency fund, sustainability fund.

3．In case of force majeure

In case the GV program in the hosting location becomes difficult due to unavoidable problems or accidents (instability/insecurity, natural disaster, or calls for evacuation due to such situations), Habitat for Humanity will ask teams to choose one of the following options:

<Before Departure>
a. Change in trip destination (incl. another country) with the same trip date
b. Change in trip date to the same location
c. Cancellation of the trip in its entirety
・All fees including the ¥ 150,000 reservation fee will be refunded.

<After Departure>
d. Change in location within the same country with the same trip date
e. Program suspension
・Reservation and participation fees for each day after suspension will be refunded on a per diem basis.
・Insurance fees for the days after suspension will be refunded on a per diem basis.

4. If HABITAT FOR HUMANITY needs to cancel…

In case it becomes difficult to work in a planned hosting location mainly due to Habitat for Humanity’s circumstances, Habitat for Humanity will ask the team to choose one of the following options:

<After Departure>
d. Change in location within the same country with the same trip date
e. Program suspension
・Reservation and participation fees for each day after suspension will be refunded on a per diem basis.・Insurance fees for the days after suspension will be refunded on a per diem basis.
・Insurance fees for the days after suspension will be refunded on a per diem basis.

【Important Notice】
＊Please understand that Habitat for Humanity reserves the right to cancel GV in the event of difficult circumstances in a hosting country, and that Habitat for Humanity is not responsible for any damages loss of investment caused by a cancellation.
＊The date of the departure is based on the planned departure time from one's home.
＊Please refer to your travel company/agent for terms and conditions regarding travel expense (air fare, accommodation fee, etc.) related to the program participation.
＊Habitat Japan will utilize cancellation fees paid as detailed by this policy to fund housing support initiatives carried out by HFHJ.

【Applicable on or after July 1st 2016】